COVID-19 UPDATE

March 27, 2020 Update

Updated process for client/vehicle visits:

No waiting at this time at either location.

Vehicles & keys are to be dropped off using the drop slot and envelope — Lakewood: located to the left of the door; Fife: located on the garage door.

Once the keys are in the building they are retrieved with gloves and sanitized.

Once the vehicle is complete, payment will be collected over the phone and you will be greeted at the door with your invoicing and keys.

Thank you for your patience and cooperation during this time!

March 16, 2020 Update

Updated process for client/vehicle visits:

No waiting at this time at either location.

Vehicles & keys are to be dropped off using the drop slot and envelope — Lakewood: located to the left of the door; Fife: located on the garage door.

Once the keys are in the building they are retrieved with gloves and sanitized.

Once the vehicle is complete, payment will be collected over the phone and you will be greeted at the door with your invoicing and keys.

Thank you for your patience and cooperation during this time!

As we have all seen, COVID-19 is affecting all of our lives.
However, you can count on Rolf's Import Auto to meet your needs.

We will remain open for business, as we know your vehicles must be maintained to provide yourself and your families with reliable transportation during this time.

What We Are Doing

Due to this new virus, we have implemented the following new processes to sanitize your keys and vehicles as they arrive:

  • All vehicles in the facility will have seat covers and floor mats placed inside as soon as your vehicle is checked into the facility.
    While checking your vehicle, staff will sanitize the steering wheel and shifter areas, in addition to all common areas touched inside your vehicle (i.e. seat belts, etc.)
  • Once your vehicle is in rotation of being serviced, your technician and service staff will be wearing a new, sterile pair of gloves. Gloves will be changed between vehicles to help prevent any cross-contamination.
  • Our technicians are provided with a new, daily uniform to ensure they are in clean clothes while in and out of your vehicles.
  • At this time, we are only accepting drop-off appointments. No waiting appointments will be taken until further notice.
  • When coming in to drop off, our counter staff will ask that you place your keys on the countertop. We will not be taking them from your hands.
    Once placed on the counter, keys will be sanitized while wearing gloves. Please do not be offended by this. This is for our protection as well as yours.
  • We are happy to continue our shuttle service to those who live locally.
  • At our Fife location, we are offering FREE concierge service to anyone in the Pierce County area. We will retrieve your vehicle, maintenance and/or repair it, and sanitize it all before we return it.

We appreciate your patience, understanding and continued support as we all continue to navigate this time together.

Thank you!

~ Your Rolf's Import Auto Crew~