Customer Care Program

Customer Care Program 2017-01-27T21:25:57+00:00

Customer Care

Our goal at Rolf’s Import Auto is to handle the service and repair work of your vehicle so effectively that we earn the privilege of managing the life cycle of all your vehicles—import and domestic.

Our Customer Care program is one way we thank your loyal customers and ensure auto repair peace of mind. This innovative program includes the following services:

  • Rewards Card Program
  • Reminder Program
  • Follow Up Program
  • Early Bird / Night Owl Service
  • 24-Hour Nationwide Roadside Assistance
  • Local Shuttle Service

Rewards Card Program

We want to reward you for maintaining your vehicle at Rolf’s Import Auto. Our free Rewards Card Program does just that!

  • Earn dollars towards future services every time you visit.
  • Use reward money on your next visit or save them up!
  • Buy a Rolf’s Import Auto Service Rewards Card as a gift and give it to a friend or relative.

Your Rolf’s Import Auto Rewards Card also serves as your membership card for the free 24-Hour Nationwide Roadside Assistance program and our Nationwide Warranty, so be sure to carry it with you at all times.

Customer Reminder Program

You’ve got a lot of things to remember—your vehicle maintenance doesn’t have to be one of them. Our tailored service reminders take the burden off you—all you have to do is schedule the time you’d like to bring it in. We’re also happy to review the recommended service with you before scheduling.

Here’s a snapshot of the types of reminders you might receive:

Oil Change Reminders

Because the frequency of oil changes vary based on your specific driving habits, your vehicle’s make and model, and the type of oil you use, you won’t get a generic oil change reminder from us. We send customized reminders based on these unique factors, so you can be sure that if you get a reminder, it truly is time for an oil change.

Scheduled Maintenance Reminders

It’s important to follow your vehicle’s preventive maintenance schedule. That’s why we send you a reminder for each major interval to ensure you stay on track. Just call us and we’ll discuss services that may need to be performed. Together, we’ll determine the services that can wait and the services that should happen soon to ensure the safety and performance of your vehicle.

Technician Recommended Service Reminders

When you service your vehicle at Rolf’s Import Auto, you may opt not to refrain from some of our recommended services—and that’s okay! Our system saves those recommendations so we can remind you to take care of them at a time that’s convenient for you.

Follow Up Program

Your Rolf’s Import Auto experience is incredibly important to us, so we’ll also follow up after any work with a phone call to make sure your service met or exceeded your expectations. We believe that our staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisers according to your feedback.

 

Early Bird and Nite Owl Service

Although we have convenient hours of operation (7:30 am to 5:30 pm Monday-Friday), we know that sometimes schedules require more flexibility.  To accommodate our busy customers, we offer an Early Bird and Nite Owl Service.

To take advantage of this useful service, simply bring your vehicle to our either shop location, fill out the drop-off form, put your key in the provided envelope, and drop them through our secure key slot.

If you are filling out our online appointment scheduler, simply select “Morning Drop Off” or “Evening Drop Off” from the appointment time preference menu.

24-Hour Roadside Assistance

To earn your lifetime business, we have to do more than service your vehicle—we must provide safety and peace of mind. We know that our customers rely on us to take care of their vehicles and ensure that they have a safe, comfortable ride.

That’s why we offer a complimentary 24-Hour Nationwide Roadside Assistance Program that gets you to safety in the event of an emergency and covers most common needs up to $75.00 per year, per vehicle.

You must be a member of our Rewards Card program in order to take advantage of this program.

Shuttle Service

Dropping your car off for the day and need a ride? Rolf’s Import Auto has you covered! While your car is being serviced, we’ll drop you off at any location within five miles. When your vehicle is ready, we’ll call you and come pick you up at any location within five miles! We can also help you arrange a rental vehicle.